Support

ASCEND publishes a family of peptide reconstitution calculators for iPhone, iPad, and the web. This page is where you contact us with questions, bug reports, or purchase issues.

Email: support@ascendpeptide.org

Plain text: support@ascendpeptide.org

We reply within one business day. Please include your app name, version, and iOS version when reporting a bug -- it saves a round of back and forth.

Apps we support

ASCEND (web)
ascendpeptide.org
BPC-157 Peptide Calculator
org.ascendpeptide.bpc157
NAD+ Peptide Calculator
org.ascendpeptide.nad
MOTS-C Peptide Calculator
org.ascendpeptide.motsc

Common questions

The calculator gave me a number I did not expect.

Double-check the vial size in milligrams and the bacteriostatic water volume in millilitres are both entered. The result updates live -- if it looks off, tap Clear and re-enter. If you still think the math is wrong, email us the vial + water values you entered and we will trace it.

I bought Pro but it did not unlock.

Tap "Restore previous purchase" on the Pro screen -- this re-syncs your Apple ID with our purchase records. If the restore returns "Nothing to Restore," check that you are signed into the same Apple ID that made the purchase (Settings → Apple ID). Still stuck? Email us the receipt from Apple ("apple.com/receipts") and we will fix it manually.

I want a refund.

Refunds for App Store purchases go through Apple, not through us. Visit reportaproblem.apple.com, sign in with your Apple ID, and request the refund. Apple usually approves refunds for accidental or duplicate purchases.

I want to delete my account.

Open the app, tap Menu, then "Delete account." This wipes your Apple Sign-In identity and all cloud-synced tracker data. If you cannot open the app, email support@ascendpeptide.org from the email associated with your Apple ID and we will delete it within 48 hours.

The app crashes on launch.

Force-quit the app and reopen it (swipe up on the app card, then re-tap the icon). If it still crashes, delete and reinstall -- your Pro purchase restores on next sign-in. Include the crash timestamp when you email us so we can pull the crash log.

Is my data private?

Tracker data stays on your device unless you sign in with Apple -- then it syncs to your account so it survives reinstalls. We never sell data. See the full Privacy Policy for the specifics.

Bug reports and feature requests

The fastest path is email. Include: