Common Questions
What does ASCEND Pro actually do that free doesn't?
Pro removes the caps: unlimited saved protocols (free stops at 3), full dose history (free keeps 30 days), PDF export for lab-ready printouts, and advanced tools like sequential draw-to mapping for multi-peptide stacks. Free keeps the full calculator forever.
Can I cancel anytime?
Yes, one click from your account. No phone call, no email back-and-forth. You keep Pro until the end of the period you already paid for, then it stops billing. Your saved data stays accessible for 90 days after cancellation.
Is this HIPAA compliant? Can my clinic use it?
ASCEND is a calculation tool, not a medical records system. It does not store patient-identifiable data. Protocols you save are attached to your account only. For clinical use, the PDF export is designed to be printed and attached to patient files at your discretion.
What happens to my data if I cancel Pro?
Your saved protocols remain in your account for 90 days after cancellation. You can export them as PDF before that window closes. After 90 days, cloud sync is disabled but locally stored data stays on your device.
Do you offer white-label or API access for suppliers?